Over the past few weeks, I have spoken with many of you regarding the security advisory involving our Connected App on Salesforce and promised a…
Customer Success (CS) teams are operating in a far more demanding environment than even a few years ago. Customer bases continue to grow. Products are…
Over the past few weeks, I’ve had dozens of conversations with CEOs whose products connect to Salesforce, especially AI-native and agentic companies whose workflows depend…
Here’s a look back at the Customer Success (CS) content that defined the year.
All year long, you gravitated toward the content that helped you…
Read the Completed Investigation Summaries from Mandiant and CrowdStrike. [December 8, 2025]
Last week, I shared an update on the Salesforce security advisory related to…
Click to Read An Important Update: Business Continuity Support [December 1, 2025]
At Gainsight, everything we do starts with people—our customers, our teammates, and the…
Today was one fine day in the Emerald Isle.
Pulse Europe 2025 is underway in Dublin and the Day One energy was nothing short of…
Let’s talk about the elephant in every Customer Success (CS) Zoom room: 100% of leaders in the function are now tied to revenue. Not…
Gainsight is all-in on AI, and it’s transforming how we think about Customer Communities (CC). Our new Moderation AI Agent in Gainsight CC and other…